Unlocking Enterprise AI at Scale: ServiceNow x Opaque

ServiceNow, a leader in digital workflow automation

Is committed to transforming the way enterprises operate by building cutting-edge AI solutions that streamline business processes, enhance employee experiences, and drive operational efficiency.

However, the challenge of scaling AI across the enterprise while managing sensitive data, ensuring compliance, and maintaining control over fragmented information posed significant hurdles. To overcome these challenges, ServiceNow sought a partner that could provide robust privacy protections and seamless data management—enter Opaque Systems.

ServiceNow partnered with Opaque Systems to enhance its AI solutions by leveraging confidential computing technologies to solve critical data privacy and management challenges. This collaboration allowed ServiceNow's Digital Technology (DT) division to streamline processes, increase operational efficiency, and enhance employee experiences while ensuring data security.

One of the main hurdles in productizing AI within enterprise environments is dealing with sensitive data, fragmented systems, and ownership concerns. ServiceNow turned to Opaque’s secure, LLM-enabled service to navigate these obstacles. This service enables seamless access to interconnected data while preserving privacy, access control, and ensuring compliance with regulatory standards.

Through this collaboration, ServiceNow benefited from faster time to production, decreased deployment and maintenance costs, and enhanced data privacy and compliance—key differentiators that set the company apart. Opaque’s technology integrates smoothly into ServiceNow’s architecture, making it scalable and efficient, while reducing operational risk by maintaining provable compliance with both internal governance policies and external regulations.

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This integration also enables improved employee experiences using generative AI, powered by Opaque’s secure system. ServiceNow’s employees, for example, can access real-time insights and faster responses by leveraging Opaque’s confidential AI platform to query and process data efficiently, ensuring both performance and privacy in an ever-connected workplace.

The partnership between ServiceNow and Opaque

Highlights how confidential AI can unlock new opportunities for businesses looking to scale AI while safeguarding sensitive information.

Opaque’s secure, scalable architecture not only addresses the technical challenges of AI deployment but also ensures compliance with internal and external regulations. This collaboration is a prime example of how forward-thinking enterprises like ServiceNow can achieve innovation and growth without compromising data privacy or operational integrity.

"ServiceNow works closely with Microsoft, NVIDIA, and Opaque to put AI to work for people and deliver great experiences to both customers and employees on the Now Platform."
- Kellie Romack, Chief Digital Information Officer

"The partnership between Opaque and Microsoft allows us to quickly deploy and leverage the power of Azure confidential VMs with NVIDIA H100 Tensor Core GPUs to deliver confidential AI with verifiable data privacy and security.”
- Kellie Romack, Chief Digital Information Officer